Refund policy

Refunds and cancelations

Given the nature of digital content, we do not generally offer a refund or credit on purchased items unless we have made changes to these terms that materially affect you to your detriment. If you would like to request a refund or credit you should open a help request.

We will assess refund or credit requests on their merits. There is generally no obligation to provide a refund or credit in situations like the following:

• you have changed your mind about the product.
• you purchased by mistake.
• you do not have sufficient expertise to use the Items made available.
• you do not have the software required to use the product.

you ask for goodwill; or

you can no longer access any of your desired items because they have been removed from MustaSheets (we advise you to download items as soon as you license them to avoid this situation).

If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency MustaSheets offered to you when you purchased the template (US Dollars), under the rules of the payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

We encourage you to contact us directly (support@mustasheets.com), to see if we can help resolve any concerns.